What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is an integrated business solutions platform that combines customer relationship management (CRM) and enterprise resource planning (ERP) functionality in a single suite. It offers a set of intelligent, modular applications that help organizations optimize their sales, customer service, operations, finance and marketing processes. Dynamics 365 enables complete digital transformation by connecting data, people and workflows, giving businesses the flexibility to choose applications based on their needs and the ability to scale as they grow.
Integrated Solution: Combines CRM and ERP applications on a single platform for comprehensive operations and customer relationship management.
Modular and Scalable: It offers standalone and modular applications, allowing companies to start with what they need and easily scale according to their needs.
Automation and Artificial Intelligence: Incorporates artificial intelligence and automation capabilities to improve decision making and optimize processes.
Omnichannel Experience: Facilitates seamless customer service across multiple channels (phone, chat, email, social media), providing a unified experience.
Native Integration with Microsoft 365: Seamlessly integrates with Microsoft tools such as Teams, Outlook and Excel, improving productivity.
Advanced Data Analysis: Provides real-time reporting and data analytics with Power BI to aid in informed decision making.
Flexible Customization: It allows you to customize applications and workflows according to the unique processes of each business, without the need for complex developmen.
Security and Compliance: Ensures data security and compliance with international regulations, backed by the reliable infrastructure of Microsoft Azure.
